Our commitment to you is to support, to service, and to help you to optimize your process. We know what it takes to enable customer application success and we are here to help you make the most out of your Kaiser Raman investment. Whatever your location or your industry, our team of experts can take you from application feasibility assessment to post-purchase coaching and technical service to help you reach your business goals.
Application Feasibility Assessment
These services help you to optimize your Raman measurement from the start! With a simple web-based Application Feasibility Questionnaire that describes your application and installation environment, our team of application experts can help you determine application feasibility and suggest the right equipment for your needs. As a separate service, fluorescence check measurements allow you to quickly determine the optimal Raman wavelength for a select number of samples without needing to trial demo equipment.
On-site equipment rental
See the power of Kaiser Raman in your laboratory or plant! Renting equipment allows you to test equipment that would likely be used in your application to ensure on-site application success. Our customers have used the rental equipment to trial multiple applications or get a head start on model development for their most important application.
In addition to our standard installation and equipment maintenance overview during your Kaiser Raman installation, we can provide virtual or on-site in-depth training on Kaiser Raman, data analysis, and industrial communication protocols tailored to your specific needs as well as advanced topics such as experimental design, process analytical technologies, chemometrics, and industry-specific applications. This training helps ensure that the whole team is empowered to use Kaiser Raman to the fullest, even for those who are not specialists in spectroscopy or analytical chemistry.
Standard and customized IQ/OQ/reOQ
Kaiser has a standard installation qualification and operational qualification (IQ/OQ) document for installation in regulated environments. We recognize that some IQ/OQ procedures require specialized attention, so we also offer customized IQ/OQ documentation services.
Keeping equipment within calibration parameters is necessary to obtain robust and quality outputs. We provide instrument calibration accessories for periodic on-site calibration and revalidate each calibration accessory to a NIST-traceable standard. Our focus on helping you to maintain calibration is one reason why our customers are able to obtain the same measurement week after week, year after year.
We know that an analytical instrument purchase is an investment into the future. Service offerings help you avoid instrument requalification, maintain compliance, and protect your investment. Our suite of services includes on-site preventative maintenance, calibration, software updates, and technical service so that you can select what is right for you.
Global technical service
Kaiser Optical Systems, Inc. and our parent company, Endress+Hauser, have a team of technical service experts ready to help you solve any service problems. Our global reach means you will get a rapid response, whether you contact us by phone call or email. Virtual and on-site service means that you are closer than ever to service.